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IT Courses

• PC’s and Windows Essentials (2 days)
• Microsoft Internet and Outlook Essentials (1 day)
• Microsoft Internet Essentials (half day)
• Microsoft Outlook Essentials (1 day)
• Mastering Microsoft Outlook (1 day)
• Microsoft Outlook Expert (1 day)
• Microsoft Word Essentials (1 day)
• Mastering Microsoft Word (1 day)
• Microsoft Word Expert (1 day)
• Microsoft Excel Essentials (1 day)
• Mastering Microsoft Excel (1 day)
• Microsoft Excel Expert (1 day)
• Microsoft PowerPoint Essentials (1 day)
• Mastering Microsoft PowerPoint (1 day)
• Microsoft Access Essentials (2 days)
• Mastering Microsoft Access (2 days)
• Microsoft Access Expert (2 days)
• Microsoft Project Essentials (1 day)
• Mastering Microsoft Project (1 day)
• Combined Microsoft Project (2 days)

Business Skills Courses

• Accent Neutralisation
• AIDS  HIV training
• Assertiveness Skills
• Body Language Communication
• Business Communication Etiquette
• Business Meeting Skills
• Business Writing Skills
• Call Centre Telesales and Outbound Skills Training
• Call Centre Agent Training
• Call Centre Quality Assurance Training
• Call Centre Supervisor Training
• Call Centre Training
• Career Development
• Change Management
• Character & Temperament Analysis
• Coaching
• Coaching in a Call Centre
• Communication Skills
• Conflict Management for Generations
• Consumer Protection Act: Understanding it better
• Contact Centre Voice and Communications Skills
• Contract and Supply Chain Management
• Corporate Governance: Understanding it better
• Corporate Governance for non-profit Organisations
• Customer Management
• Diversity Management
• Effective Business Proposal Writing Skills
• Emotional Intelligence
• English Upgrade
• Entrepreneurship Skills Programme
• Event Management
• Executive PA
• Finance for non-Financial Managers
• Financial Fitness Programme
• Financial Life Skills
• Human Resource Management
• Interviewing and Selection Skills Workshop
• Leadership Skills
• Life Skills
• Minute Taking Skills
• Negotiation Skills for Generations
• Occupational Health and Safety
• Office Administration
• Performance Management
• Personal Safety
• Preparing for retirement
• Presentation Skills for Supervisors and Managers
• Problem Solving & Decision Making
• Project Management
• Quality Management
• Record Keeping
• Recruitment and Selection
• Report Writing
• Risk Management
• Strategic Planning
• Stress Transformation
• Substance Abuse
• Supervisor - Call Centre Training
• Supervisory Management
• Talent Management
• Team Building
• Technical Writing
• Telephone etiquette
• Time Management for Executives
• Train-the-Trainer
• Voice Coaching
• Writing and Preparing Training Materials

Black Economic Empowerment

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