QUALITY MANAGEMENT

'Plan to get it right the first time'

DURATION: 2 days.

OBJECTIVES

• To understand the importance of quality to the organisation.
• To understand how quality may be assessed and the tools and systems available.
• To assess current quality performance and identify the need for changes.
• To view quality systems from the customer’s perspective.
• To assess the costs and benefits of quality systems.

BENEFITS

• RESULTS FOCUSED - This programme is focused on reducing defects in processes and systems and the effects that this has on the organisation and its customers.
• MORALE - By offering top quality products and services, you will improve the morale of your workforce as well as enhancing relationships with your customers and improving your organisation’s public image.
• ADDING VALUE – Quality products and services lead to happy customers. Happy customers come back again and again as well as recommending your organisation to their friends. Good quality is priceless; poor quality is expensive.

OVERVIEW OF CONTENT

• This programme covers the following:
• Fundamentals of quality management.
• Understanding current performance.
• Causes of problems.
• Identifying changes.
• Customer orientation.
• The costs of quality.
• Quality systems.
• Tools for managing quality.
• Process changes.
• Implementing quality changes.
• A view of the future.

WHO SHOULD ATTEND?

All employees involved in manufacturing, systems, and process management, or who deal with customers. Group size 8-15.