Executive PA Course

Registered with Services Seta

Course Code : EPA - CV

The course is divided into two parts:

1. Management skills
2. Communication skills

Management Skills cover the following

a.    Managing the secretarial team
       (i)    Leadership style
       (ii)    Understanding the members of your team
       (iii)    Stress and your team
       (iv)    Understanding , learning, and training

b.    Time management for the boss-PA partnership
       (i)    Red time and green time
       (ii)   Goal setting
       (iii)  Urgency grid
       (iv)  Time bandits
       (v)    Delegation
       (vi)   Paperwork
       (vii)  Trays
       (vii)  Diary

c.    The Lone Arranger
       (i)    Managing your relationship with your boss
       (ii)   Running the office
       (iii)  Negotiations
       (iv)  Dealing with customer complaints
       (v)   Customer focus, and bring quality into your organisation
       (vi)  Self-motivation

d.    Motivation, Communication, and Influencing skills
       (i)    Practical motivational forces
       (ii)   Body language
       (iii)  Language style
       (iv)  Influencing skills such as persuasion, assertion, envisioning
       (v)   Influencing for criticism
       (vi)  How to receive criticism

Communication Skills cover the following:

a.    Meetings, Agendas, and Minutes
       (i)      Alternatives to meetings
       (ii)     Types of meetings
       (iii)    Minute taking styles
       (iv)   Meeting preparations
       (v)    Partnership with the chairperson of the meeting
       (vi)   Role of secretary in meeting
       (vii)  Note taking during meetings
       (viii) Minute publishing style
       (ix)   Minute Types
       (x)    Distribution of minutes
       (xi)   Distribution of Agendas

b.    Advanced Telephone Techniques
       (i)    Telephone image
       (ii)   Telephone relationships
       (iii)  Telephone mechanics
       (iv)   Create an image
       (v)    Ways of listening
       (vi)   Barriers to active listening
       (vii)  Interpreting what you hear
       (viii) Dealing with difficult and persistent people
       (ix)   Preparation for making outgoing calls

c.    Powerful and Persuasive writing
       (i)    Organise your thinking
       (ii)   Writing style
       (iii)  How to use punctuation
       (iv)  Edit your writing
       (v)   How to write large documents such as reports
       (vi)  Personal Presentations to assist reports
       (vii) Layout style

d.    Assertiveness
       (i)    Assertiveness rights
       (ii)   Discover your asserrtivenss style
       (iii)  Types of assertion
       (iv)   Understanding aggressive behaviour
       (v)    Assertively making and refusing requests

Duration 3 days