Advanced Executive PA Skills

This is a 2 day adaptation of our previous 3 day programme and which has been presented across three continents during 2011. The outcomes are designed to better equip the modern executive PA with the management, communications and image skills required to succeed in the fast-paced, high pressured business environment of the 21st century. It is highly participative so that delegates learn from each other as well as from our experienced and professional facilitators.

Session 1:      Fine-tune your responsibilities and enhance your management skills set

1.1       Leadership
1.2       Your style of leadership

Session 2:      Upwards management of your executive

2.1       Value tests
2.2       How we spend our life
2.3       Red time and green time
2.4       Goal setting
2.5       The grid of urgency
2.6       Boss – PA priorities
2.7       The time bandits
2.8       Delegation
2.9       Paperwork
2.10     Trays
2.11     Diary
2.12     Managing your relationship with your boss
2.13     Running the office

Session 3:      Be an effective communicator and negotiator – utilising the powers of influence and persuasion

3.1       Communications
3.2       Influencing
3.3       Negotiations

Session 4:      Building your strength in relationship management

4.1       Motivation
4.2       Practical motivational forces that you can influence

Session 5:      Building your professional identity and image

5.1       Your telephone image
5.2       Telephone relationships
5.3       The telephone army
5.4       The mechanics
5.5       Answering the telephone
5.6       Create an identity for yourself
5.7       Ways of listening
5.8       Covering for the boss
5.9       Further image enhancements

Session 6:      Meetings, agendas and minutes

6.1       What is a meeting?
6.2       Teambuilding
6.3       Are meetings cost effective?
6.4       Are there alternatives to meetings?
6.5       Types of meetings
6.6       Minute taking styles
6.7       Meeting preparations
6.8       Your partnership with the chairperson
6.9       The role of the secretary
6.10     Can the secretary contribute to debate in meetings?
6.11     Note taking during meetings
6.12     Minute publishing styles
6.13     Summary
6.14     What should be appended to the minutes?
6.15     Distribution of minutes
6.16     The agenda
6.17     Distribution of agendas

Session 7:      Managing your continuous professional development

7.1       Understanding, learning and training
7.2       Self-motivation

Session 8:      Reducing and managing stress – achieving work/life balance

8.1       What is stress?
8.2       Common causes of stress at work
8.3       Effects of stress
8.4       Managing stress