Emotional Intelligence

Course Code – EI - CV

Course Description / Overview

The course includes Emotional literacy – Being real and true to yourself; Emotional fitness – Being clear and getting along; Emotional depth – Reaching down and stepping up; and Emotional Alchemy – Sensing opportunities and competing for the future.

It is presented at NQF level 4 and carries 3 credits. Successful delegates can expect a certificate on completion.

Learning assumed to be in place

Ability to read and understand English at a NQF level 3.

Target audience

It is recommended that candidates attending the “Emotional intelligence” series have experience at top, senior or middle management levels.

Course objectives

The cost of emotional incompetence of individuals, teams and companies is vast. The latest research indicates that emotional competencies count MORE than IQ. Lost opportunities, low productivity, staff turnover, low morale, crumbling trust, derailed relationships, inhibited creativity, negative stress, and lack of teamwork, are some of the negative aspects that have a direct impact on companies’ bottom line results.

In the new millennium it will be people who will create organisations’ competitive edge. Fortunately, emotional competencies can be learned and this is what we teach!

Course content

PART 1: UNIQUE POTENTIAL AND PURPOSE (Personal Effectiveness)

• Module 1 Introduction to emotional Intelligence
• Module 2 Knowing Myself
• Module 3 Self-discovery Toolkit
• Feedback Self-discovery
  • Temperament
  • Brain profiles
• Module 4 Achieving what I want
• Module 5 Programming for Success

PART 2: HEART CURRENCY (Interpersonal Effectiveness)

• Module 1 Active Listening and Responding
• Module 2 Managing anger and negative feelings
• Module 3 Resolving interpersonal conflict
• Module 4 Awareness and expression of feelings
• Module 5 Building and maintaining trust
• Module 6 Enabling others by enhancing their self-esteem and Identity

PART 3: INNOVATION

• Module 1 Why is it necessary to change?
• Module 2 Innovative individuals
• Module 3 Innovative organisations
• Module 4 Becoming innovative

PART 4: TOWARDS COHERENCE AND WELL-BEING

• Module 1 Introduction to holistic well-being
• Module 2 Personalising the impact of external and internal Demands and stressors
• Module 3 Vulnerability profile
• Module 4 Skills building and action planning

Course duration

3 Days

Number of delegates

Minimum 6 : Maximum 20