Diversity Management

Course Code – DM - ChrisV
Unit Standard 15233 ; 3 credits ; NQF level 5;
Duration : 2 day course

The qualifying learner is capable of:

• Identifying the nature of diversity in the working environment.
• Identifying the positive consequences of diversity in the working environment.
• Dealing with diverse individuals and groups.
• Dealing with disagreements and conflict arising from diversity amongst individuals and groups.

Learning Unit 1 Effective Diversity Management

1.1 Transformational Leadership

1.2 Nature of Diversity in the Working Environment

1.3 Diversity Champions

1.4 Diversity and Discrimination

1.5 Workplace Relationship Skills Development

1.6 Influence of Cultural Biases, Stereotypes and Perceptions on Dealing with Diversity

1.7 Benefits of Diversity in the Workplace

1.8 Diversity and performance

1.9 Conflict Management

1.10 Values

Learning Unit 2 The Process Workshop – Deep Change

2.1 Points to Ponder

2.2 What Is Process Work?

2.3 When Is Process Work Helpful and What Works Against It?

2.4 When Is Process Work of Value?

2.5 Why Is Process Worth It?

2.6 Benefits of Process Work in Organizations

2.7 How Process Work Unfolds

2.8 The Three States of Being

2.9 Groups And Roles

2.10 Roles

2.11 The Process of Process

2.12 Role of Facilitators

2.13 Conclusion

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