Conflict Management for Generations

Conflict causes stress, low morale and decreased productivity. For the first time in history, 4 different generations face each other across the table, whether dining room or board room! The potential for conflict has never been greater.

In order to effectively manage conflict you need to understand how the generations understand and deal with friction. This understanding will enable an organisation to adapt conflict management styles to successfully address individual members of a team.

By examining this through the perspectives of the different generations, we are able to look at what kind of conflict management techniques will be successful in dealing with each of the generations and present practical guidelines for when to use them. This will enable organisations to use the conflict between employees to achieve new and alternative levels of creativity and productivity

Course content:

• attitudes to authority
• attitudes to situations of conflict
• how conflict is internalised
• conflict management styles for the different generations
• practical guidelines on when to use different conflict management techniques

Duration: 1 day