Business Meeting Skills
INTERACT WITH EASE AND STYLE: Chairing meetings effectively
Training method
We offer highly effective facilitator-led, interactive workshops with a balanced blend of theory and practice. Participants are inspired and excited by their training, skills are practiced, analysed and reinforced and tangible results are evident in the workplace.
- Our training is outcomes based, experiential and relevant.
- The workshops are fun and vibrant, incorporating the participants’ personal and professional experience, role-play and games.
- The facilitators are innovative and passionate, keeping up to date with current trends and methods
- Exercises are videotaped so the participants can review their strengths and weaknesses and monitor progress.
- Assessment is an ongoing, integral component
Assessment
During the workshop, thorough, personalised and focused feedback will be given.
Self-, peer- and facilitator- evaluation are used to check personal development and the application of skills taught during the training.
At the end of the workshop a written report on the participants’ development will be submitted.
Duration
The workshop is two full days.
Course Outline
Analysing your image as a communicator
The outcomes of this section are to:
- understand how others perceive you as a communicator
- choose 4 core areas for improvement during the coaching
- express messages with energy and natural vitality
- enhance your personal strengths and minimise your weaknesses as a communicator
Understanding the voice: breath work and control
You can be persuasive and credible by learning to:
- control your breath: sound clear, confident & in control
- control your voice: create interest using techniques like pause, pitch & pace
- manipulate your voice for successful results: learn how to power the voice to add to the message
Honing professionalism: maintaining credibility, proficiency and directness
Explore ways to:
- project a positive image: appear calm, controlled & enthusiastic
- boost confidence: examine self-esteem & self-motivation
- make an impression: speak with enthusiasm & conviction
- feel comfortable when delivering facts and figures: create an aura of authority
Understanding non-verbal cues
- recognise the psychology of non-verbal communication: how to use body language to enhance the message
- use non-verbal cues: emphasise points with gesture, expression, posture and tone
- instil confidence in others: the dynamics of first impressions
- read the body language of others: acknowledge the subtext
Accurate and effective listening, hearing and response
The outcomes of this session are:
- understanding how to listen sensitively and accurately
- listening for subtext
- interpreting silence accurately
- keeping the message clear and focused
- identifying and anticipating the needs of the speaker
Handling aggression, confrontations and other emotively charged situations
- understand the basic psychological processes: anticipate, assess & respond appropriately
- keep your cool: acknowledge needs, label emotions & develop assertiveness
- assert control of a situation where communication is aggressive: identify & diffuse power games & keep a professional attitude
Chairing skills
This section focuses on how the chair is responsible for making meetings more streamlined and efficient.
It covers:
- planning for an efficient meeting
- how to run a productive meeting
- developing confidence
- facilitating panel discussions
- introducing guest speakers
- techniques for handling aggression & long-winded speakers
- managing people who undermine your role as chairperson (because of age, racial, status or gender prejudice)
- understanding group dynamics
- tips for thinking on your feet
- keeping the meeting on track
- effective summation
Consolidation and review
Initial core areas identified for improvement are reviewed for progress. Each participant is given a chance to chair a mini-meeting, and is assessed by peers and the facilitator.
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